Apna Research Plus will see to it that all client complaints are immediately addressed. The customers can file a complaint by writing to the Apna Research Plus support platform (Please do write to us at support@apnaresearchplus.in). If the client’s complaint lodged on the support platform is not resolved within 30 working days, the customer may file a complaint on the SCORES platform (SEBI complaints resolution system scores.sebi.gov.in).

After exhausting the above options for resolution of the grievance, if the investor/client is still not satisfied with the outcome, they can initiate dispute resolution through the ODR Portal: https://smartodr.in/login.

For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/aug-2023/online-resolution-of-disputes-in-the-indian-securities-market_75220.html